Being handmade, each piece is unique and by nature these products may have slight imperfections which add to the charm.

Please note that the actual colour of the product might appear slightly different due to variations in lighting and the device you're using to view it. Rest assured, the essence and allure of these magnificent mugs remain unchanged

What sets these mugs apart is the special clay sourced from a lake nestled within the vast Rann of Kutch, renowned as one of the world's largest salt deserts. It's this unique mud that infuses these mugs with a touch of magic and authenticity.

Delivery

We offer free standard delivery on all orders to UK mainland postcodes (exceptions apply). We usually ship with either Evri or DPD. Occasionally, we may use Royal Mail too. Please refer to the table below for delivery time, charges for UK remote areas, upgrades and International delivery.

*Orders must be placed by noon Monday to Thursday. We do not offer expedited delivery on large parcels.

**Channel Islands and remote postcodes include postcodes HS (Outer Hebrides), IM (Isle of Man), ZE (Shetland Islands), IV (Inverness) and KW (Kirkwall). We do not deliver to BFPO addresses.

***To avoid any unpleasant surprises, listed prices include Import taxes but exclude Delivery costs. Delivery cost will be calculated and added at checkout.

****Listed prices do not include Import taxes & Delivery costs. For information about delivery charges and import taxes for the destination country, please contact us here.

Returns

Your satisfaction is everything to us. Although we aim to get it right the first time, on occasion, we may fall short. For your peace of mind, we offer 28-day returns. Please notify us here or by writing to us at contactus@anav.co.uk within 14 days of delivery and return the item/items within 28 days of receipt. 

Unfortunately, we do not accept returns on partly used gift cards. Additionally, as specified in the product details, we do not accept returns or exchanges on the following 'Sale' items (if received in condition as described under product details):

• Products sold under the collection 'Samples' 
• Products sold under the collection 'Perfectly Imperfects'

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please obtain proof of postage when returning an item. 

Products returned must be in a resalable condition, which means they should be unused, in their original packaging with any labels attached. We will cover the return postage cost if items are faulty or if we have sent incorrect items to you; however, if you are returning for other reasons, you will be responsible for the cost of returning products. Also, in the latter case, if you chose a chargeable delivery service at the time of ordering, the cost of this will be deducted from your refund amount.

We will issue a refund to your original payment method on receipt of the return.

You can always contact us for any return questions at contactus@anav.co.uk.